Super Service Award Winner 2013

Lukes GC Earns Esteemed 2013 Angie’s List Super Service Award


Award reflects company’s consistently high level of customer service


Lukes GC has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.

“We are extremely excited to receive this esteemed award from Angie’s List. We want to thank all of our customers for giving us excellent reviews. Our goal is to establish relationships with our customers and provide the best quality work for an affordable rate.”

“Only about 5 percent of the companies Lukes GC competes with in Knoxville  are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on




Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.

DIY Fall Maintenance Tip #3

A very important part of home maintenance is maintaining energy efficiency.  One of the most overlooked way homeowners lose energy is right through their roof. When thinking about winterizing our homes, many people consider the common areas like doors, windows, and other obviously drafty areas. It is important that we do not overlook our attic spaces as well.

Even if you do not have an attic access that allows you to use your attic area for storage, your attic should be still be accessible.  Even in older homes, there should be a peep-hole access cut away in the ceiling of at least one room. If you haven’t been in your attic space lately, now may be a good time to climb up there and take a look around. Maintenance inspection points are as follows:

  1. Venting – Every roof should have a venting system installed. If you have gable vents (vents on the sides of your home where the hot air escapes) ensure that these are not blocked  by stored items or boxes. Some gable vents have a fanned system that turns on automatically to blow out the warm air. If you have this type of fan, ensure it is functioning properly (not burnt out or unplugged). If you do not feel safe checking by yourself, please consult a professional.
  2. This would be a good time to look for evidence of small rodents also. If found, treat the area appropriately for removal.
  3. Insulation – attic insulation types and ratings vary from home to home, but the code requirement remains the same. The rating of insulation is characterized by an R-##. The higher the # is that follows the R, the higher your insulation factor is. Attic insulation in Knoxville should be a minimum of R-30 (old requirement – used in older homes) up to the new requirement of R-38. The type of insulation used is determined by the type of structure (finished, unfinished, or vaulted) and the desired insulation factor you are trying to achieve.
  • Insulation types include: Blanket (rolled or batts), Loose fill and  Blown-in, and Sprayed Foam and Foam-in-place. You may find any of these types or more than one in your attic space.
  • Insulation should be visible in an unfinished attic on the “floor” of the attic between the rafters. The insulation should not be mashed down or compacted in any way.
  • If your attic is partially finished (for storage access) spray foam or foam-in-place should have been used on the floors around walls and filling in larger cracks where heat could escape the living quarters of your home. Insulation should also be used on the walls between the studs. This area maybe covered or uncovered depending on the level of “finish” in your attic space. Also, all knee walls (vertical walls with attic space directly behind them) should be sealed and insulated.

If you have been advised or already know that you have blown in or loose fill insulation in your attics space, take a ruler or measuring tape  with you as you go to inspect. There are 3 common types of blown in or loose fill insulation that could be installed. Fiberglass, cellulose, or rock wool. If you have cellulose blown in insulation, you should have approximately 9″ of insulation covering the entire “flooring” area of your attic. 9″ of this type of insulation provides an R factor of R-32.4.  8″ only provides an R factor of R-28.8. To meet Knoxville code, the depth should be 10.6″ to meet the R-38 factor. If you have cellulose blown in insulation, you should have a minimum or 14-17″ of insulation on the “floor” of the attic to achieve the R-38 factor. If you have rock wool  blown in insulation, you need 11.5-13″ of insulation to achieve R-29 to R-33 factor.

Once you have determined if this DIY project is for you, purchase the insulation needed at a home improvement store and determine a day to do this project. If you are unsure this DIY project is for you personally to complete, please call a professional.

For assistance installing more insulation, inspecting your current insulation factor or for questions, feel free to call us at 865-200-9627 for more information.

More Keyboard Shortcuts

More Keyboard Shortcuts.

DIY – Fall Maintenance Tip #2

Fall is the perfect time to do home maintenance. Aside from Gutter cleaning, a roof inspection is just as important to protect your home from future potential issues.

If you are physically unable or uncomfortable climbing a ladder tall enough to reach your roof safely, please consult a professional.

Before climbing ladder, ensure the ladder is level and does not rock from side to side or front to back. Wear appropriate shoes for walking on shingles, metal, or slate, etc. type roofing. (Footwear could vary depending on the type of roof you have installed.)

Below is a list of items to check during a DIY fall roof inspection for homeowners.


  • Check for up-turned, bent, or missing shingles – damaged shingles can lead to a leaking roof. As the weather cools down, shingles can become brittle (which could result in further damage).
  • Use a proper roofing sealant to seal shingles where damaged.
  • Use a proper roofing sealant to seal cracks and obvious damage in and around valleys if damage is apparent.
  • Remove loose debris from roof top – you could remove debris piece by piece or by using a gas powered blower
  • Check chimney flashing
  • Check chimney opening – if you plan on using a fireplace or stove during the winter months, check to ensure no large debris is clogging your chimney stack.
  • If you do not have a shingle over ridge vent system, check turbines to ensure they are not bent closed to ensure proper venting of your attic. Clean debris and leaves away from turtle vents. Also, check the flashing/seal around each.
  • Take notice of “soft spots” when walking on the roof. Soft spots could lead to a potential problem later.
  • If you have low hanging tree limbs near  your roof line, trim them back to keep trees limbs and debris off your roof.

If you are unable to complete this type of maintenance safely, please contact a professional.

DIY – Fall Home Maintenance Tip #1

Autumn Leaves

Fall is a lovely time of year. The temperatures are mild and the scenery around us is beautiful as the leaves change colors and dance in autumn breezes slightly blowing. It’s a time for photography and capturing our families in front of gorgeous backdrops. It is also a time of maintenance for homeowners.

Unfortunately for homeowners though, trees planted near our homes can drop their leaves into our gutters. This is why a good gutter cleaning is important this time of the year.  Gutters are a very important part of home maintenance.

Leaves clogging Gutter

Leaves clogging Gutter

Many Homeowners don’t realize the significance that gutters provide for protecting their home. Unfortunately, gutters are one of the most neglected parts of home maintenance. Improperly installed gutters and/or gutters that have been neglected can cause serious damage to our homes over a period of time.

Leaves from trees can clog up downspouts.

Leaves from trees can clog up a downspout.

Gutters help keep water away from our home’s foundation. Often times, crawlspace and basement water damage can come from one or more clogged downspout or from not properly directly water flow away from homes. Also gutters can back-flow causing rot to your soffit and fascia. In some cases, a clogged gutter system can cause interior damage as well. Any time water gets trapped between walls, crawlspaces, & basements, it gives opportunity for structural rot and increases the likelihood of mold developing.

Debris from leaves falling on your roof can clog your gutters.

Debris from leaves falling on your roof can clog your gutters.

Installing a good gutter protection/guard product is highly recommended, but beware before purchasing one of these types of products. Not all gutter protection/guard systems are created equal. Some products can cause more harm than good.

If you do not have an existing gutter protection product installed, cleaning your gutters out manually is a necessary part of homeownership.

DIY – Cleaning Gutters

Gather the tools you will need before you begin. Below is a list of suggested tools and materials you may need, but may not be all-inclusive for your needs:

  • Gloves – protect your hands. Gutters can have sharp edges
  • A ladder tall enough to reach your gutters. Common height needed is 20′.
  • Shoes with good traction tread
  • Long sleeve shirt – protect your arms from sharp edges
  • (Optional) Water hose with high pressure adapter connected to end.
  • a small garden shovel
  1. Begin by wearing protective clothing and gloves.
  2. Place your ladder on a level surface (very important). Test ladder to ensure that is does not rock or move from side to side or front to back.
  3. Climb ladder to appropriate height to reach gutters easily. (While cleaning gutters, it is important to remember not to “over-reach”.  You will be climbing up and down the ladder frequently to move the ladder and adjust your position for reaching. Over-reaching could lead to a dangerous fall.
  4. Using the small garden shovel or your hands, reach into gutter and scoop out the fallen leaves and debris.
  5. When you have cleared the section within your reach, climb down and move your ladder to the next section of guttering. Repeat steps 2-4.
  6. When you reach the end of your guttering, you will see the opening to your downspout. Clean out the downspout from the top as far as your hand will safely reach. (Remember not to over-reach and be aware of sharp edges.) If you have small gutters and downspouts (less than 5″) it is not recommended to reach into your downspout opening.
  7. If you are using the optional water hose with high pressure adapter connected, spray the hose directly into the downspout. This should “flush” out additional debris that you are unable to reach with your hands.

This can be a time-consuming process depending on the size of your home. Plan on spending an entire day completing this DIY project. If you are unsure that you will be able to safely do this project on your own, please contact a professional.

As a Home Improvement business, we currently have a gutter cleaning special for the month of October. For more information, please call 865-200-9627.