Lukes GC Earns Esteemed 2014 Angie’s List Super Service Award

Lukes GC Earns Esteemed 2014 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

  Lukes GC has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2014.   All of us at Lukes GC are honored to receive the coveted Super Service Award. We are grateful and enthusiastic about this esteemed recognition in 10 categories this year which include Roofing, Roof Cleaning, Siding, Gutter Cleaning, Gutter Repair and Replacement, General Remodeling, Plumbing, and more.  We want to thank all of our clients for your generous reviews, recommendations, and referrals. We look forward to continuing to serve your Home Improvement needs throughout the year.   “Only about 5 percent of the Home Improvement companies in Knoxville have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”   Angie’s List Super Service Award 2014 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.   Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.  



Angie’s List helps facilitate happy transactions between nearly 3 million consumers nationwide and its collection of highly-rated service providers in 720 categories of service, ranging from home improvement to health care. Built on a foundation of authentic reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

We won the 2014 Super Service Award in 10 Categories!
We won the 2014 Super Service Award in 10 Categories!

Ice Damming – What you should know

Hello all. We hope everyone is staying warm & safe during this unusually snow/icy winter we are having here in east Tennessee.

We have been receiving a lot of calls about roof leaks that are occurring due to ice dams.  Ice dams are more familiar to people who live in northern states where winters are more harsh and snow/ice precipitation is normally expected. Although not completely unheard of, this is not typically an issue that affects most of us in the southern United States. Since this concept may be new to some people here in Tennessee, here is some educational information on ice dams:

What is an ice dam?   A formation of ice on the lower roof line that continues to grow up and over the side of the roof line forming large and potentially dangerous icicles.

What causes an ice dam?  An ice dam can form when the attic space is not properly insulated and ventilated. This allows heat above freezing (32 degrees) to rise and melt snow on the top of a roof. The parts of the roof that are furthest away from the heat escaping are at or below the freezing point. This would typically be where the gutters, eaves, soffit and fascia are located. The snow at the top of the roof melts and runs down the roof line toward the lower shingles where it will freeze and become ice. As the snow or ice continues to melt, run down and refreeze, this ice will build up and continue to find places to expand. It can force its way under shingles and up the roof line and overflow past the gutters forming large icicles.

Will an ice dam cause damage?  As the dam continues to grow, the water/ice can push underneath the shingles and penetrate (soak through) the decking on a roof. If the penetration is heavy, it will result in a visible leak on the ceiling or running down the walls, etc. Anytime water enters a home the damage can be substantial.

Can an ice dam be prevented?  There are preventative measures that can be taken to reduce the likely hood that an ice dam will form. Properly insulating & ventilating the attic space is a must. Escaping heat on the roof causes the melting of the ice/snow that will result in an ice dam. Another preventative measure would be to ensure a preventative product such as “ice and water shield” is used during the installation of new roofing. (Some homeowners or roofers may choose the less expensive option of using felt when installing a new roof.)  Ice and water shield must be installed on roof in the Northern states by code to prevent damage from wind-driven rains and ice dams, but is not necessarily code in most southern states. To verify current building codes, please check with your local authorities. Also, when installing a new roof, ensure the proper flashing techniques are used around vulnerable areas such as penetrations in the roof and roof to wall areas.

How can the damage be repaired? Each ice damming occurrence is different & unique. A professional should assess the situation and present a resolution.

Below is an illustration courtesy of the popular television show This Old House to help visualize an ice dam.

Ice Dam
Ice Dam

If you live in the greater Knoxville area and need a professional to assess your roofing conditions, give us a call at 865-771-4085. We can assist with restoring the exterior and interior of your home.

Cold/Icy Weather

The State of Tennessee declared a State of Emergency 2 days ago due to the extreme cold temperatures and large amounts of ice and snow.  Let’s not forget to check in on those who do not get out much. Have you checked on your neighbors lately? You never know when you may be someone’s angel.

Also, with the temperatures being so extreme it is a good idea to address some common issues such as protecting our plumbing pipes. It’s a good idea to open the cabinet doors under your sinks and turn the faucets on to allow the water to drip.

Although this is not 100% fool-proof, this could help prevent the water lines inside your home from freezing.

If your water does freeze up, open your cabinet doors to allow the heat inside your home to circulate around your pipes under the sink. Be sure to turn the faucets on also to allow the air in the room to slowly circulate this way also. This is generally the safest and most effective way to thaw out the pipes without resulting in further damage. Be sure to listen for running water while thawing the pipes to ensure your pipes did not bust open. This will only help if the pipe are frozen on the inside of your home. If your water has frozen on the outside of the home near the water meter, other options will be needed to resolve the problem.

We hope everyone stays safe out there. Be sure to bundle up if you have to go out and stay warm.

Do I need a New Roof?

If you are asking yourself this question, consider the following:

Is there an existing leak that you are aware of or have you noticed stains/discolorations on the ceiling/running down walls in any room of your home?

If your answer is YES to either of these questions, it would be best to examine the roof (if you can safely do so) or call a professional to look at the roof for you. Our Spring schedule will fill up quickly, so schedule your evaluation today and get a jump start on the spring rain!

If you are in need of a professional evaluation, feel free to call us at 865-771-4085!

Our service area includes Knox County and most surrounding counties in East Tennessee.



Home Repair and Restoration

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